About 200.000 visitors come to the Regensburg Tourismus GmbH tourist information office every year. The UNESCO World Heritage city attracts people from all over the world—and the phone rarely stops ringing: Questions about city tours, attractions, events, opening hours, or the next Dult are part of everyday life.
To lighten the team’s workload while further improving accessibility, Regensburg Tourismus GmbH partnered with Pendura to develop a voice agent that provides support exactly when it matters most: after hours, on weekends, or during peak visitor times.
Always available—no wait times and no language barriers
With the Pendura Voice Agent, no call is ever missed.
The system answers frequently asked questions directly—in over 30 languages—ensuring a service-oriented, accessible experience.
More complex inquiries are forwarded to the team in a structured manner, including all relevant information. This allows the team to start their day without having to catch up on backlogs first.
The Future: From Conversation to Booking
Pendura and Regensburg Tourismus GmbH are already working on the next phase of development:
In the future, the Voice Agent will be able to book tickets for city tours, events, and other tourist offerings directly.
The goal: a seamless service experience that extends from the first phone call to the final booking.
A New Approach to Modern Guest Communication
Regensburg Tourismus GmbH brings a deep understanding of excellent guest service to the table.
Pendura provides the right voice AI technology.
Together, they demonstrate what modern tourism consulting can look like in the digital age.